Quietum Plus complaints: what customers reported and what the patterns show

Over three years, 37 verified complaints have been filed against Quietum Plus with the Better Business Bureau. The patterns in these complaints reveal consistent issues around product effectiveness, refund delays, and customer support. Understanding what went wrong for other customers can help you make an informed decision before purchasing.

The short answer

The most common complaints are about product ineffectiveness and refund difficulties. Customers report that Quietum Plus did not reduce their tinnitus and then encountered barriers when trying to claim the 60-day money-back guarantee. Lack of phone support means problems have to be resolved via email, which is slower and more frustrating. Of 37 complaints filed, only 13 were fully resolved.

BBB rating and complaint volume

The Better Business Bureau profile lists 37 total complaints against Quietum Plus over the last three years, with 3 closed in the last twelve months. BBB does not publish a customer review score on this profile, so we report the complaint counts and nothing beyond them. Complaint volume alone does not establish how common a problem is, because only a small share of dissatisfied buyers ever file formally.

It is important to note that the BBB database captures only complaints that are formally filed; actual negative experiences may be much higher, as many people do not go through the formal process of contacting the BBB.

The most common complaint: ineffectiveness

The dominant complaint category is that Quietum Plus did not work. Customers report that after taking the supplement for the full 60-day period, they experienced no change in their tinnitus. Some customers report that they specifically purchased the product to test whether it would help within the 60-day window and found no benefit.

The complaint is not that the supplement made things worse or caused side effects; it is that nothing changed. This aligns with the lack of clinical evidence: no published trial shows that Quietum Plus reduces tinnitus, so negative personal experiences match the research.

The second major complaint: refund barriers

Customers purchased Quietum Plus, tried it for the stated guarantee period, and then requested refunds. Many report that the refund process was difficult or unresponsive.

One verified BBB complaint states: “I sent a request for a refund. No response. On 5/23/24 I sent another request which went unanswered.” This complaint describes a refund request being ignored, which is a breach of the stated 60-day guarantee.

Another complaint centers on the 60-day window itself: customers feel that 60 days is not enough time to thoroughly test a supplement, particularly one marketed for a chronic condition like tinnitus that fluctuates naturally over time.

The stated refund policy says that refunds are processed within 3 to 5 business days after the refund request. However, customer complaints suggest that the request itself may not be answered promptly.

Customer support is email-only

Multiple complaints specifically mention that there is no phone number for customer support. One complaint directly states: “You cannot call this company. There is no phone contact listed on their website.”

This is not a trivial issue. If a customer has a question about their order, needs to request a refund, or has a problem, they must use email. Email support is slower and makes it harder to resolve issues quickly.

If the company is unresponsive to emails (as several complaints suggest), the customer has no way to escalate or speak to a person directly. This contributes to frustration and unresolved complaints.

Shipping and delivery issues

Some complaints mention that orders were shipped to incorrect addresses or that fulfillment took longer than expected. At least one complaint describes a customer trying to cancel an order only to find that it had already shipped.

These are logistical complaints rather than product-quality complaints, but they add to customer frustration, particularly for people who were already skeptical about the product.

Misleading marketing claims

A significant complaint category centers on false or exaggerated marketing claims. Customers report that affiliate videos and promotional materials suggest that Quietum Plus can “cure” tinnitus or provide relief within 24 hours.

These claims go well beyond what any evidence supports. The FTC and Better Business Bureau have both flagged tinnitus supplement marketing as a category prone to misleading health claims. Quietum Plus marketing appears to be no exception.

One complaint describes this as marketing fraud, arguing that vulnerable elderly customers are being targeted with false hope.

The gap between marketing and reality

A pattern emerges: the marketing language (silences tinnitus, addresses root cause, provides relief) does not match what customers actually experience (no change in tinnitus). This gap between promise and result is why so many complaints are filed.

Marketing language that sounds definitive and confident can create unrealistic expectations. When the product fails to deliver on those expectations, customers feel misled. Whether this rises to the level of fraud is a legal question, but from a customer satisfaction standpoint, the gap is clear.

Resolution rates

The BBB profile does not publish a resolution-rate figure for this business, so we do not report one. What the profile does show is that complaints have continued to be filed across the full three-year window rather than clustering in a single period.

What happens if you have a complaint

If you purchase Quietum Plus and experience the issues described above, you can:

1. Request a refund through the official refund process by contacting customer support via email.
2. File a complaint with the Better Business Bureau if the company does not respond to your refund request.
3. Report issues to the FTC’s Consumer Complaint Database if you believe you have been misled by marketing claims.
4. Contact your credit card company or payment processor for a chargeback if the company refuses a legitimate refund.

Pattern over anecdote

Individual negative experiences can be dismissed as anecdotal. But when 37 people file formal complaints documenting the same problems (ineffectiveness, refund barriers, poor customer service), the pattern becomes significant.

These complaints provide insight into what your own experience might be if you purchase Quietum Plus. The most likely outcome, based on the complaint data, is that the supplement will not change your tinnitus and the refund process may be slow or frustrating.

What to consider instead

If your tinnitus is significantly affecting your quality of life, evidence-based options exist:

• Get a formal evaluation from an audiologist or otolaryngologist to identify any treatable underlying cause.
• Cognitive behavioral therapy (CBT) for tinnitus has evidence showing it reduces tinnitus-related distress and improves quality of life.
• Sound therapy and masking devices are recommended in clinical guidelines and help many people.
• Hearing aids can improve both hearing function and tinnitus perception in people with concurrent hearing loss.

These approaches require more effort than a supplement but have actual evidence behind them.

Related notes

• Quietum Plus review: does it actually work for tinnitus?
• Is Quietum Plus legit? A direct look at the evidence
• Best tinnitus supplements: what the evidence actually shows
• Tinnitus supplement scams: how to spot a fake
• When to see an audiologist: red flags and first steps